Frequently Asked Questions
How do I get to Ascent Physiotherapy?
Queanbeyan - 1/59 Cooma St, Queanbeyan
For more information on our location please visit our location page or alternatively check the map at the bottom of the page.
How long is a booking?
15-90mins depending on whether you require an initial or standard consult and the modality of treatment. Please refer to our consultation fees page for more information on time of appointment and pricing.
Do you have HiCAPS, EFTPOS or Medipass on site?
Yes we have all of these services available for you at the time of your treatment.
Can I claim my appointment fee?
Yes, we have the facilities to claim DVA, EPC, and private health insurance.
I have a Worker’s Compensation or other Insurance Claim. Is there anything special I need to do?
Yes, at the time of booking your first consult please phone reception on 6262 9442 and have ready the following list:
Please advise our receptionists upon booking your initial consult with us that this will be a compensation claim. Advice the insurance company you are going through and type of insurance (e.g. worker’s compensation or third party).
Claim Number
Rehab Provider’s Name and Contact Details
General Practitioner’s Name and Contact Details
All other supporting documents
Imaging or any previous medical reports
Can I claim my physio and exercise classes on private health?
Yes, these classes are covered under private health insurance depending on your type and level of cover.
You can only claim these classes after you have completed them.
You will need to claim these through you private health insurer, these cannot be claimed on the spot.
Do I need a referral?
All our services are primary health care, therefore do not require a referral.
Referrals are required for EPC and DVA clients.
If you have an insurance claim we require specific documents from your insurer, however you do not need a specific referral to us.
How much does it cost for services?
Please see our consultation fees page for a break down of what all our services cost.
What are your Terms and Conditions?
Please see our Website Terms and Conditions Page for reference
