Frequently Asked Questions
How do I get to Entire Health Services?
- Queanbeyan - 1/59 Cooma St, Queanbeyan
- Fyshwick - 17-19 Wollongong Street, Fyshwick
- Bungendore - Unit 2 30-32 Ellendon Street, Bungendore
For more information on our location please visit our location page or alternatively check the map at the bottom of the page.
How long is a booking?
15-90mins depending on whether you require an initial or standard consult and the modality of treatment. Please refer to our consultation fees page for more information on time of appointment and pricing.
Do you have HiCAPS, EFTPOS or Medipass on site?
Yes we have all of these services available for you at the time of your treatment.
Can I claim my appointment fee?
Yes, we have the facilities to claim DVA, EPC, and private health insurance.
I have a Worker’s Compensation or other Insurance Claim. Is there anything special I need to do?
Yes, at the time of booking your first consult please phone reception on 6299 5183 and have ready the following list:
- Please advice our receptionists upon booking your initial consult with us that this will be a compensation claim. Advice the insurance company you are going through and type of insurance (e.g. worker’s compensation or third party).
- Claim Number
- Rehab Provider’s Name and Contact Details
- General Practioner’s Name and Contact Details
- All other supporting documents
- Imaging or any previous medical reports
Can I claim my physio and exercise physiologist exercise classes on private health?
Yes, these classes are covered under private health insurance depending on your type and level of cover.
You can only claim these classes after you have completed them.
You will need to claim these through you private health insurer, these cannot be claimed on the spot.
Do I need a referral?
All our services are primary health care, therefore do not require a referral.
Referrals are required for EPC and DVA clients.
If you have an insurance claim we require specific documents from your insurer, however you do not need a specific referral to us.
How much does it cost for services?
Please see our consultation fees page for a break down of what all our services cost.
What can I expect during a pelvic floor assessment?
Pelvic Floor Physiotherapy does not always require an internal physical examination.
To commence Lisa or Narelle will have a conversation with you regarding why you have come, symptoms you may be experiencing and your health history.
From this an assessment will be chosen if necessary.
Your assessment may include: a bladder diary or physical examination. You will be explained the appropriate assessment prior to your treatment and always asked for your consent prior to commencing. If you have any questions you are always encouraged to ask these before/during/after a session.
If an area amenable to physiotherapy is assessed, Lisa or Narelle will then proceed to offer treatment plans. This may include: pelvic floor muscle strengthening, lifestyle modification, product advice or many other treatment options.
If you have any other questions/concerns about pelvic floor physiotherapy, please call the clinic to discuss with Lisa or Narelle.
How does Physiotherapy treat inflammatory conditions of the lactating breast?
Lactation is a natural but not always easy part of the birthing experience. Inflammation in the breast can be caused by many different factors. Mastitis is a condition causing pain, heat, blocked ducts, redness, engorgement, malaise and fever and can progress to require hospitalisation if not treated in a timely fashion.
Antibiotics are used if the mastitis is infectious, however they do not treat blockages if present and do not prevent future episodes. Mastitis is rarely infectious in the first 6weeks antenatally, therefore antibiotics are also not effective in these early weeks.
Physiotherapy is a non-invasive method of mastitis treatment. Lisa is specially trained in this area and uses a combination of lymphatic drainage, therapeutic ultrasound, compression, taping, and breast feeding education/mastitis prevention + self-treatment.
All physiotherapy modalities are safe adjuncts if you are on antibiotics, with therapeutic ultrasound working to break down bacterial cell membranes to improve antibiotic effectiveness. Physiotherapy can also be used at the first onset of symptoms to prevent a full, blown mastitic episode from occurring.
If you have any concerns regarding mastitis, blocked ducts, engorgement etc. please feel free to call to discuss or book in to see Lisa today.
At Entire Physio we take mastitis very seriously and will do anything we can to get you in the same day you call.
Generally women require somewhere from 1-3 sessions to fully resolve symptoms.
What are your Terms and Conditions?
Please see our Website Terms and Conditions Page for reference
