What is Telehealth
Telehealth is the delivery of health care, health education, and health information services via remote technologies, e.g. a video call or a telephone call.
Telehealth is rapidly growing in the health space at the moment. It allows skilled practitioners to access patients who: are rural + remote, have compromised immune systems, are disabled, are elderly, in confinement, or who simply can’t make it (think mum’s with toddlers + newborns etc.).
Although Telehealth will work differently to your regular appointment type, it still offers many benefits to the patient.
Our therapists are skilled at providing education, assisting you in treating yourself at home, supervising and advising on suitable home exercise if you have complex exercise requirements and prescribing herbs and supplements if relevant.
Telehealth is now claimable on private health insurance.
People with Enhanced Primary Care plans (EPCs), also known as chronic condition management plans, will be entitled to completely bulk billed physiotherapy Telehealth sessions.
This will count as a treatment within your allocated appointments prescribed by your general practitioner.
Please call reception, Ph: 02 6299 5183, to book one of these appointment types if you have an EPC, would like to use it for a Telehealth appointment, and request it to be bulk billed.
Notes for your Telehealth Appointment at Entire Health Service
1. Book your Telehealth appointment
You will need to specifically book a telehealth appointment type, either over the phone with our Reception Angels on Ph: 062995183, or through our online booking system below.
You will need to provide both your phone number and email address.
You are required to pay for your appointment at the time of booking unless this is a NDIS appointment.
2. Organise a receipt for your telehealth appointment for the private health health rebate
If you require a receipt to claim a private health rebate please leave us a message in the booking notes and we will arrange this for you following your appointment.
3. Make sure you receive an emailed appointment confirmation
From here, you will be emailed an appointment confirmation with a link to connect with your practitioner at the time of the telehealth session.
4. Your appointment
At the time of your appointment, please click the link and stay on line, continuing to “call” the practitioner.
We will answer as soon as possible and commence your telehealth session.
Initial consultation: for assessing your overall health and wellbeing. You will be asked about your medical history and what medications and supplements you take. This appointment is about YOU, so what do you want the outcome to be?
Follow Up Consultation: This is to follow up on how you are going with the prescribed Treatment Plan. What has changed/ What changes have you made?
Health Advice: This is for people who want advice on one health issue.
N.B. If you require supplements, Jocelyn will organise these to be delivered to you after the appointment.